Welcome to Healing Touch Spine & Knee Clinic (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting the personal information you share with us through our website https://healingtouchdurgapur.com⁠.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, fill out a form, book an appointment, call us, or contact us through WhatsApp or other communication methods listed on the website.

Information We Collect

We may collect the following information from you:

  • Full name
  • Phone number
  • Email address
  • Age or gender, if provided
  • Appointment details
  • Medical concern, symptoms, or treatment-related information
  • Branch preference
  • Any other information you choose to share through forms, phone calls, WhatsApp, or email

We may also automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • Cookies and usage data

How We Use Your Information

We use the information collected for the following purposes:

  • To respond to your enquiries
  • To schedule and manage appointments
  • To contact you regarding treatment, consultation, or follow-up
  • To provide better patient support and communication
  • To improve our website and services
  • To maintain internal records
  • To comply with legal, regulatory, or medical requirements

Medical Information

Any health-related or medical information you provide to us is treated with care and confidentiality. We use such information only for consultation, treatment, appointment management, and patient communication.
However, submitting information through our website does not automatically create a doctor-patient relationship until a proper consultation is completed.

How We Share Your Information

We do not sell, trade, or rent your personal information to others.
We may share your information only in the following situations:

  • With our clinic staff or authorized personnel for appointment and treatment purposes
  • With trusted service providers who help us operate our website or communication systems
  • When required by law, court order, or government authority
  • To protect our legal rights, safety, or property

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and understand how visitors use our website.
You can choose to disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

Third-Party Services

Our website may use third-party services such as:

  • Google Analytics
  • Google Maps
  • WhatsApp chat links
  • Contact form tools
  • Website hosting providers


These third-party platforms may collect information according to their own privacy policies. We are not responsible for how they handle your data.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
While we strive to protect your information, no online system is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Provide clinic services and support
  • Maintain records
  • Meet legal, tax, or medical obligations

Your Rights

Depending on applicable laws, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, where applicable
Withdraw consent, where applicable
To make such a request, please contact us using the details below.

Children’s Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or guardian. We do not knowingly collect personal information from children without consent.

Links to Other Websites

Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, content, or security of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: